shipping and returns policy

Standard Delivery Costs Mainland UK
£0.01 to £10.00 = £2.50
£10.01 to £100.00 = £5.95
Over £100=Free

Isle of Man, Isle of Wight, Scottish Highlands and Isles, Channel Islands
Standard Delivery Costs
£0.01 to £10.00 = £4.75
£10.01 to £100.00 = £14.95
Over £100=Free

Republic of Ireland
Standard Delivery Costs
£0.01- £10.00 = £4.75
£10.01-£100=£14.95
Over £100 negotiable N.B Delivery charges are not all encompassing and have weight variations to factor in. Please contact us for further information.

Shipping Information
Delivery time is normally 3 to 5 days for standard parcels. For specific deliveries (i.e. weekends) you may want to phone in on 01625 615905

For products not shown on the website contact us via phone to ascertain availability and projected delivery period.

Delivery is by Royal Mail or APC overnight.

Delivery Address
Please supply where possible an alternative address where there is someone to receive and sign for the package
Contact on 01625 615905 for items required urgently - we will confirm availability and carriage charges.

Prices
Prices Are as shown and include V.A.T
We will endeavour to show sales and promotional offers as we grow
Should there have been a change in a product price and it has not been changed on the web pages we will inform you and give you the option to reconsider your purchase.

Complaints
As the owner of the business I would like to be contacted ASAP (initially by email info@cheshirecook.com) but should you feel a real injustice contact via phone on 01625 615905 if you would like to speak personally to myself

Peter Simmens
Director
Cheshirecook.com

Returns/Refund Policy
We trade in good faith and would expect the same from our customers. If you are not 100% satisfied with the goods delivered either due to damage or the product not being “fit for purpose” please contact the website via email or phone. We will either exchange the product or ensure a full refund including return postage.

However goods may not be refunded if the product was chosen from our site in error. The customer will be responsible to return such product at his own expense and should the customer wish to exchange such product then a new transaction will be necessary.

All goods returned must be packaged properly in the original state. Products delivered damaged should be reported immediately to the website.
The above policy in no way infringes on your basic human rights and conditions.

Opening Hours Of Cheshirecook.com
We are attempting to offer a more practical solution to hours of trading to include evening opening for telephone/Pay orders on our phone number 01625 615905

Ecommerce on-line Transactions-24hr Access/7 days a week

Trading Hours Cheshirecook.com
Monday-Friday Open 9.30am-8pm
Saturday Open 9.30am-1pm
Saturday afternoon, Sunday closed

Public Holidays
We will be closed. Our ecommerce On- Line Transactions can be accessed 24hrs /7 days a week during closure. All emails will be monitored and replied in a timely manner.

Christmas Trading
We will trade up to and including Christmas Eve. Last shipping orders will be Thursday 20th December orders to be received before 11am for final shipping.

New Year Trading
Last shipping orders will be Thursday 27th December. Orders to be received before 11am for final shipping.